This interactive Storyline e-learning experience was designed for medical front desk staff to practice using empathetic communication techniques with patients in varying emotional states. Through scenario-based interactions, learners explore how tone, word choice, and response strategy can affect a patient’s experience during initial points of care. The module emphasizes practical decision-making, emotional awareness, and patient-centered service in a nonclinical healthcare setting.
Audience: Nonclinical medical staff who provide initial patient care service
Project Type: Articulate Storyline Interactive / Scenario-Based eLearning
Responsibilities: Analyzing the performance problem, designing the instructional solution, writing scenario-based interactions, developing the learner experience, building the module in Storyline, and refining the visual design
Tools Used: Google Suite (Docs, Drive), Articulate Storyline 360, Adobe Creative Suite (Photoshop, Illustrator, Stock), ChatGPT